Should I Accept A Refund?
I bought a M&C jacket online and two months later, found a small defect in it. I had never noticed it before as it was well concealed and I only wore the jacket a couple of times. Since I had spent over $900 on it, I decided to call the store about it. The SA I spoke to agreed to take it back for a full refund. When they emailed me the return instructions, they also told me to email/fax them when I mailed the jacket so they could refund me for the return shipping cost as it was due to no fault of my own that I was returning it. I emailed them back saying that I was grateful that they were even taking a return and that they didn’t need to worry about the shipping charges. I mailed the jacket yesterday and got another email from customer service today asking me to email/fax them (my Canada Post receipt?) so that they can refund my credit card for the shipping charges. I don’t know if I should go ahead and email them. It cost me $39 to ship the jacket back, but considering the fact that they even took the return after so long, I sort of feel bad taking a refund on shipping cost also. Do you think I should?
You’re very considerate. But go ahead and send them the receipt… and don’t forget to give a positive feedback for the SA and the company for being responsible, too. You can review them at online sites like Epinions.com or AssociatedContent.com or you can just send a letter to the CEO commending their helpful staff.
Awww bless, what a sweetie you are
Don’t lose sleep over it, take the refund. It wasn’t your fault that you had to return it, and you’re not taking the money from an individual, it’s a company.
I wish there were more people like you, the world would be a better place.
Take the refund, it’s obviously their policy to pay for shipping so take them up on it. Plus, you paid shipping when they sent the jacket to you, if you don’t take the refund you will have paid double shipping on this overpriced jacket.
they are a company, they have tons of money, taking your 39$ wont make a difference to them
its their fault the jacket had a defect in it…of course you should take the charges.
and why would you ever spend $900 on a jacket…thats a joke